Return & Refund Policy

At Fwaallah, we are committed to providing high-quality products, and your satisfaction is our top priority. If you experience any issues with your order, please review our Return & Refund Policy below.

1. Returns

You may request a return within 7 days of receiving your order under the following circumstances:

• The book arrived damaged.
• You received an incorrect product.
• The product contains printing or manufacturing defects.

2. Non-Returnable Items

The following items are not eligible for return:

• Used books.
• Digital products or eBooks.
• Products that have been damaged after delivery.
• Items that are not returned in their original condition.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund request.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

4. Exchanges

If you receive a damaged or incorrect product, we may offer a replacement of the same item, subject to product availability.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or a damaged product.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us through our Contact Us page. Our team will be happy to assist you.