At Fwaallah, customer satisfaction is important to us.

Returns

You may request a return within 7 days of receiving your order if:

• The book is damaged
• You received the wrong item
• The product has printing defects

Non-Returnable Items

We do not accept returns for:

• Used books
• Digital products or eBooks
• Items damaged after delivery

Refund Process

• Once the returned item is received and inspected, your refund will be processed.
• Refunds may take 5–10 business days depending on your payment method.

Exchange Policy

If you receive a damaged or incorrect product, we may offer an exchange subject to stock availability.

Return Shipping

Customers may be responsible for return shipping costs unless the mistake was from our side.